A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. The questions and their answers are usually transferred using e-mail, telephone, website, or online chat.
A standard help desk offers a single point of contact for users to get assistance. Normally, the help desk handles requests by using help desk software, or issue tracking systems. This enables the help desk operators to keep track of user requests using a unique identifier, easily find solutions to common queries and prioritize cases.
We provide help desk support to all of our customers. Our hours of service are Monday – Friday, 8:30 am to 4:30 pm.